Beth Pavlicberry (510) 407-0005 bpavlicberry@bbpenterprises.com Senior instructional designer with over 20 years experience. My expertise includes designing and developing eLearning, videos, interactive simulations, blended learning, and VILT/ILT course materials. I follow the ADDIE model for executing a training project - from analysis, to training development/delivery, to post-training assessment. My work has been used/viewed by over 500,000 participants in a wide range of industries including information technology, healthcare, biotechnology, pharmaceutical, manufacturing, wealth management, banking, petroleum, and insurance. Experience BBP Enterprises, 2025       Senior Instructional Designer I help organizations transform their training through innovative eLearning design. By blending instructional design principles with interactive technology, I create learning experiences that are intuitive, impactful, and easy to apply on the job. My work ensures employees not only understand new concepts but can confidently use them in real-world settings. Infor, 2019-2025       Principal Learning Designer/Learning Designer Created global employee and partner-facing Articulate Rise 360 and Storyline 360 eLearning, microlearning, and videos for corporate initiatives, sales framework and projects, product overviews, supported customer industries, customer success programs, professional skills, human resources education and initiatives, software overviews, and product deployment methodology. Designed, developed, and maintained customer-facing Articulate Rise 360 and Storyline 360 courses for customer support, the customer care program, incident management, and the product knowledge base. Developed videos and interactions, to enhance learner eLearning engagement with Articulate AI, Camtasia 360, Camtasia Audiate, Synthesia, and Murf. AI Champion representative for the Learning and Performance Support team, created and managed a corporate Articulate Rise 360 template and job aids; and performed analysis and reporting for corporate LMS content audit. BBP Enterprises, 1999-2019       Senior Instructional Designer, Carrier, Bryant, Payne, ICP Designed and developed a 16-module eLearning training package for 60,000 internal and external personnel on the newly renovated distributor/dealer/administrator HVACpartners portal. Developed multiple branded eLearning and instructor-led training courses using Articulate Storyline and Adobe Captivate. Courses included Cor, Infinity/Evolution, IAQ, Controls/Thermostats, Geothermal, Ductless, and HVAC financing training. Created a five-day technical, product, and sales skills training curriculum for the Territory Manager University.       Instructional Designer, Multiple Companies Aflac - Created interactive Articulate Storyline storyboards with subject matter experts. Produced output for multi-level interactive sales training, with avatars, audio, animation, modules, and evaluations. USAA - Reviewed and edited complex, interactive Captivate files for multi-week agent software training, ensuring data accuracy and consistency, formatting, interactivity, and functionality. Dresser-Rand - Designed modular, interactive Articulate Storyline training with audio, knowledge checks for their corporate codes of conduct. United Healthcare - Created interactive, Captivate software simulations and evaluations for several software systems for a corporate-wide eLearning initiative. Created SCORM-complaint Articulate Quizmaker software assessments and updated existing support materials. Marsh - Developed modular, role-based integrated PowerPoint presentations for virtual training for all brokers in support of a new business process and brokerage database. CHEP - Created scenarios and facilitator guides for a full-day onsite learning initiative with 16 interactive training stations.       Senior Instructional Designer & Trainer, Bank of America/       Merrill Lynch (multiple contracts) Designed and delivered classroom and virtual instruction web for management, end users, and technology support staff; on Office 2007, Thomson Wealth Management workstation, Salesforce.com, and in-house developed applications. Led the team that developed the data collection process for the Unified Communication project at Bank of America Merrill Lynch's telephony data covered over 30,000 people in seven time zones. Provided technical training and hands-on assistance to employees on the new telephone system for a company-wide telephony project at Bank of America Merrill Lynch Financial Services' 650+ sites, approximately 30,000 employees. Provided onsite support and training in branch offices during the rollout of Cisco VoIP Telephony for 30,000 Bank of America Merrill Lynch employees in 650+ locations.       Senior Performance Analyst, Chevron Developed web-based training modules for an Electronic Performance Support System (EPSS) for the 60,000 employees of the Chevron International Exploration and Production Division. Collaborated with Senior Performance Analyst and Subject Matter Expert to develop visual and audio web-based training (WBT) content for Chevron's Emergency Management process.       Change Management Consultant, VMware Analyzed corporate and end-user adoption readiness and developed the change management plan for a Salesforce.com rollout. Managed 3-person change management team; liaison between client and training team. Provided virtual Salesforce.com training to end users in 17 time zones; trained ends users in Melbourne and Sydney, Australia. Developed train-the-trainer program for 25 trainers for the onsite and virtual training of 2,000+ users in 20 countries.       Senior Data Analyst, PDL BioPharma 2001-2005 Implemented and maintained clinical & laboratory data and document acquisition systems to meet FDA, 21 CFR Part 11, HIPAA, GCP, GLP, and ICH requirements as the first Data Analyst for this medium-sized biotechnology/pharmaceutical company. Designed and developed multiple software application training programs, delivered in-person and distance training courses to over 500 in-house and external customers within the U.S. and Europe. Created and delivered presentations for up to 100 people at national and local database application user groups and clinical study initiation meetings. Project manager of 8 person team for west coast laboratory information management system (LIMS) implementation. Chaired national database application user groups; initiated and hosted regional user groups for multiple database applications. Coordinated computer validation effort, drafted standard operating procedures, protocols, and test scripts. Education/Certification Certificate, Project Management, UCal Berkeley Certificate, Database Mgmt Systems: Oracle for Database Administrators, UCal Berkeley M.S. in Rehabilitation Counseling, Georgia State University B.S. in Psychology, Georgia State University, cum laude graduate Studies in Biology, Georgia Institute of Technology Dual citizenship - the United States & European Union Technical Expertise Articulate Rise 360, Articulate Storyline 360, Adobe Captivate, Camtasia 360, Audiate 360, Synthesia, Murf AI, Microsoft Office 365/Copilot 365/Teams, MS Project, MS Publisher, WebEx